Your questions, answered.
From your first cuff to its everyday care.
Do I need a piercing?
No. These are open ear cuffs, sold as individual pieces. Fit varies by ear shape; never force a cuff onto your ear.
Is the price for one cuff or a pair?
Every product is sold as one ear cuff. Select the listed color before adding it to your cart.
How do I wear an ear cuff?
Gently slide the opening over a narrow part of the outer ear and move it to a comfortable position. Do not force or repeatedly bend it. Remove it if it feels uncomfortable.
What are the materials?
Materials vary by design, from plated brass to 925 sterling silver with selected decorative elements. Each product page lists its material and specific care instructions.
Where do you ship and what does it cost?
Free standard shipping to the contiguous 48 United States and Washington, DC. Handling takes 1–2 business days; transit takes an estimated 3–4 business days after dispatch. Estimated total delivery time is 4–6 business days, not a guaranteed arrival date. Alaska, Hawaii, US territories, military addresses and PO Boxes are excluded.
When does processing begin?
Our order cut-off is 07:00 PM (GMT−06:00), fixed Central Standard Time (Chicago reference), throughout the year. It does not change for daylight saving time. Business days are Monday–Friday, excluding US federal holidays. Orders placed after the cut-off, on weekends or on holidays begin processing on the next business day.
Can I return my cuff?
Request a return within 30 days of delivery. Change-of-mind returns must be unworn, unused, in original condition and in the original packaging. Contact [email protected] with your order number and reason before sending a return. The customer pays change-of-mind return shipping to France; we cover return shipping for our errors, damage, defects or incorrect items. No restocking fee applies.
What if my item is damaged or incorrect?
Email [email protected] with your order number and a description. Unused-condition requirements do not prevent assistance for these issues. We will arrange appropriate return and refund handling.
When will I receive a refund?
After a return is inspected and a refund is approved, we initiate the original-payment refund within 10 calendar days. Bank posting times may differ.
Can I cancel or exchange?
Contact us before dispatch to request cancellation; it depends on processing status. We do not provide direct exchanges. You can request a return and make a new purchase.
How do I contact you?
Email [email protected] or use our contact form. Our address is 7 Rue Jean Moulin, 37530 Nazelles-Négron, France.